{"id":12722,"date":"2023-06-13T13:48:21","date_gmt":"2023-06-13T08:18:21","guid":{"rendered":"https:\/\/awe.hair\/?page_id=12722"},"modified":"2023-12-22T14:18:18","modified_gmt":"2023-12-22T08:48:18","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/awe.hair\/?page_id=12722","title":{"rendered":"Return &#038; Exchange Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12722\" class=\"elementor elementor-12722\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9d50c63 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9d50c63\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-f7b97c2\" data-id=\"f7b97c2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1e769ee\" data-id=\"1e769ee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ff9f52 pg-nm elementor-widget elementor-widget-text-editor\" data-id=\"7ff9f52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At Awe Hair, we strive to provide the highest quality hair products to our valued customers. We understand that, occasionally, you may need to return or exchange an item. Our Return &amp; Exchange policy outlines the steps and conditions for returning or exchanging a product purchased from our website.<\/p><p>[su_spacer size=&#8221;20&#8243;]<\/p><p><strong>What is the Return &amp; Exchange Period?<\/strong><\/p><p>[su_spacer size=&#8221;10&#8243;]<\/p><p><a title=\"Awe Hair\" href=\"https:\/\/awe.hair\/\" data-wpil-keyword-link=\"linked\">Awe Hair<\/a> accepts returns for hair extensions within 7 days of the delivery date, provided they are in the same condition as when they were shipped. Please note that a return pickup fee of \u20b9200 will be applied for shipping charges. When returning an item, ensure it is packaged in the same manner as it was sent to you.<\/p><p>[su_spacer size=&#8221;10&#8243;]<\/p><p>Instead of refunds, Awe Hair issues store credit for all returns. This credit is provided as a coupon code that can be applied during checkout for your next purchase. Store credits are not provided in case a product is already exchanged.<\/p><p>[su_spacer size=&#8221;10&#8243;]<\/p><p>Please note: Awe Hair does not accept returns or exchanges for international orders, discounted items, or accessories such as eyelashes, hair clips, hair powders, hair carriers, curly buns, and braid hairbands.<\/p><p>[su_spacer size=&#8221;20&#8243;]<\/p><p><strong>Can I Return a Sale Item?<\/strong><\/p><p>[su_spacer size=&#8221;10&#8243;]<\/p><p>Unfortunately, we do not accept returns or exchanges on any sale or discounted items. If any item was purchased at a discounted rate or sale, a return\/exchange cannot be accepted.<\/p><p>[su_spacer size=&#8221;20&#8243;]<\/p><p><strong>How Can I Determine if My Package is Eligible for a Return?<\/strong><\/p><p>[su_spacer size=&#8221;10&#8243;]<\/p><p>You may return or exchange items within 7 days of delivery if the following conditions are met:<\/p><p>[su_spacer size=&#8221;10&#8243;]<\/p><ul><li>The products must be in the same condition as when they were shipped. We will not accept items that have been used or altered (brushed, combed, picked, cut, or washed).<\/li><li>The customer is responsible for the cost of shipping the item back.<\/li><li>Awe Hair is not liable for any damages that occur during transit while the products are being returned<\/li><\/ul><p>[su_spacer size=&#8221;20&#8243;]<\/p><p><strong>How Do I Initiate a Return?<\/strong><\/p><p>[su_spacer size=&#8221;10&#8243;]<\/p><p>To start a return, please email us at <a href=\"mailto:care@awehair.com\">care@awehair.com<\/a> ONLY. You will need to send the products back to the address provided in the email. We are not responsible for packages shipped to any other address.<\/p><p>[su_spacer size=&#8221;20&#8243;]<\/p><p><strong>Will I Receive a Refund?<\/strong><\/p><p>[su_spacer size=&#8221;10&#8243;]<\/p><p>We issue store credits in the form of a coupon code for future purchases, but we do not offer refunds. In case a product is exchanged, a store credit cannot be issued again for the same product.<\/p><p>[su_spacer size=&#8221;20&#8243;]<\/p><p><strong>Am I Responsible for the Shipping Costs of My Return or Exchange?<\/strong><\/p><p>[su_spacer size=&#8221;10&#8243;]<\/p><p>Yes, customers are responsible for the shipping costs of their returns or exchanges. We recommend using a trackable shipping option, as Awe Hair is not responsible for lost returns.<\/p><p>[su_spacer size=&#8221;10&#8243;]<\/p><p>Please note that if a package is lost during shipping or damaged upon arrival at Awe Hair, the products will not be eligible for return or exchange, and the customer must bear the cost.<\/p><p>[su_spacer size=&#8221;20&#8243;]<\/p><p><strong>When Will I Receive My Store Credit?<\/strong><\/p><p>[su_spacer size=&#8221;10&#8243;]<\/p><p>Store credit will be applied to your account as soon as we receive the returned products in the original condition.<\/p><p>[su_spacer size=&#8221;20&#8243;]<\/p><p><strong>Can I Exchange My Product?<\/strong><\/p><p>[su_spacer size=&#8221;10&#8243;]<\/p><p>If you return your order within 7 days of delivery, it will be eligible for a return. You will need to ship the product back to us and receive store credit, which you can use to order the desired product.<\/p><p>[su_spacer size=&#8221;20&#8243;]<\/p><p><strong>How Long is the Store Credit Valid?<\/strong><\/p><p>[su_spacer size=&#8221;10&#8243;]<\/p><p>Store credit is valid for 6 months from the date of issuance.<\/p><p>[su_spacer size=&#8221;10&#8243;]<\/p><p><strong>Important:<\/strong><\/p><ul><li>Awe Hair offers store credits for product returns or replacements.<\/li><li>Accessories such as hair extension carriers, hair topper bands, tinsels, and spare clips are not eligible for return or exchange.<\/li><li>Items bought during a Sale\/Discount period are not returnable or exchangeable.<\/li><li>All items must be returned in their original condition to be eligible for store credit.<\/li><li>EMI or BNPL purchases can&#8217;t be cancelled; store credit will be issued after deducting 200 or 5% of the purchase price, whichever is higher.<\/li><li>COMBO orders must be returned in full, with no option for partial return or exchange.<\/li><li>Awe Hair does not resend or refund orders confirmed as delivered; however, we&#8217;re willing to conduct an investigation through our courier partner in case of disputes.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-cada0d2\" data-id=\"cada0d2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Awe Hair, we strive to provide the highest quality hair products to our valued customers. We understand that, occasionally, you may need to return or exchange an item. Our Return &amp; Exchange policy outlines the steps and conditions for returning or exchanging a product purchased from our website. [su_spacer size=&#8221;20&#8243;] What is the Return &hellip; <a href=\"https:\/\/awe.hair\/?page_id=12722\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Return &#038; Exchange Policy<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12722","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/awe.hair\/index.php?rest_route=\/wp\/v2\/pages\/12722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/awe.hair\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/awe.hair\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/awe.hair\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/awe.hair\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12722"}],"version-history":[{"count":43,"href":"https:\/\/awe.hair\/index.php?rest_route=\/wp\/v2\/pages\/12722\/revisions"}],"predecessor-version":[{"id":19644,"href":"https:\/\/awe.hair\/index.php?rest_route=\/wp\/v2\/pages\/12722\/revisions\/19644"}],"wp:attachment":[{"href":"https:\/\/awe.hair\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}